How You Will Be Charged
We are a UK based business which carries out all its transactions in GBP (£ sterling). Your credit or debit card statement will show the charge in £s.

Regulations
Deliveries within the United Kingdom

UK Delivery Prices
Standard delivery within the UK is charged at a rate of £3.99
We aim to dispatch your goods within 24 hours, but at particularly busy periods this may take up to 48 hours. Orders received over the weekend (after midday on Friday) will be dispatched the following Monday.
Orders placed using Standard Delivery to UK mainland addresses are sent either by Second Class Royal Mail or with an overnight courier company. You should expect your order to arrive at the designated delivery address within 2 – 5 working days of dispatch. Standard Delivery does not require a signature on delivery.

Back Orders
If part of your order is not in stock at the time you place your order, our standard policy is to dispatch the order as fully as possible and to send any items not in the initial delivery as soon as they come into stock. Your despatch note will advise if
any item is on back order.refund you the difference for any items we have not sent. For international orders this also includes a refund for any extra shipping charge generated by the value of the item(s) we have not sent. We believe that this policy gives us the best chance of providing the best customer service possible under the circumstances: returning our customers’ money immediately and leaving it to them to make alternative arrangements here or elsewhere should they choose to do so.
Occasionally if we know an item will shortly be coming back into stock – or if a customer orders a very large quantity of stock which we have to source specially – we will hold the order until the stock is available. Under these circumstances we will contact the customer as quickly as possible to explain the situation and to confirm that a short delay will be acceptable. This contact will be made within three working days, or immediately in the case of Courier Delivery or FedEx orders. We will keep the customer informed on progress as we await delivery of the stock we need.

Credit Card Security
Using Sage Pay for complete security
All credit card details are safe, because the payment pages we use are completely secure.
From the Checkout page of our site you will be automatically redirected to secure pages hosted by Sage Pay, who are our industry-leading Payment Service Provider. They use SSL technology, (which is an industry standard “secure sockets layer” and displays the “Gold Padlock” in your browser window). This technology allows for the encryption of confidential information such as your credit card details. Any information that you enter into the computer which is then passed to their website is secure, which means that in the unlikely event of the information being intercepted by someone else, it cannot be read.

Saved card details
All debit and credit card details are stored securely by Sage Pay, an industry-leading Payment Service Provider that follows strict data security guidelines and maintains the highest level of PCI-DSS compliance. You will be required to enter your card’s 3-digit security code (CVV2) to authorise payments when checking out. We only have access to the last 4 digits of the card number and the card expiry date for identification purposes – no other card data is stored within our systems.

Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the General Data Protection Regulation (GDPR). We will not e-mail you in the future if you do not want us to do so. We will not pass your e-mail address to other traders under any circumstances.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. The information we will collect includes: your name, address, phone number, e-mail address, and credit/debit card details (which are inaccessible even to us from moment of purchase). We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date.
In accordance with the law, you can if you wish check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct them promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. In the unlikely event that we intend to transfer your information outside the EEA (European Economic Area) we will obtain your consent first.

Returns Policy
This does not affect your statutory rights as a consumer.
See below for details.

Damaged goods – please inform us within 14 days
Please contact us by phone or email within 14 days of receipt of your order.
Failure to report a damaged item within 14 days will invalidate your right to any refund or replacement.
We will need you to explain clearly which item or items are damaged and we will refund the price you paid for the goods, or arrange for replacement goods to be sent to you. If our customer service team asks you to return the damaged goods to us, you can do so at our expense with a prepaid returns label available upon request.
We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return, so you can drop the return into your local post office at your convenience.
Incorrect or missing goods – please inform us within 14 days
Please contact us by phone or email within 14 days of receipt of your order. Failure to report incorrectly sent goods or goods missing from your order within 14 days will invalidate your right to any refund or replacement.
If we have sent you the wrong goods, or if we have failed to send you goods you have paid for (without acknowledging the shortfall on your delivery note and issuing you with a refund), we will need you to explain clearly what you have received in error or what is missing. We will arrange to send out the correct goods straight away (or alternatively issue you with a refund) and ask you to return any goods you were sent in error.
We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return, so you can drop the return into your local post office at your convenience.

Goods not as described – please inform us within 14 days
Please contact us by phone or email within 14 days of receipt of your order. Failure to report goods not as described within 14 days will invalidate your right to any refund or replacement. If when your goods arrive they are not as we have described them on the website, or if they do not match the photograph we are displaying online, you are of course entitled to a refund or a replacement.
We will need you to explain clearly what the problem is, and we will refund the price you paid for the goods or arrange for replacement goods to be sent to you. If our customer service team asks you to return the unwanted goods to us, you can do so at our expense with a prepaid returns label available upon request.
We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return, so you can drop the return into your local post office at your convenience.

Faulty goods – please inform us within 90 days
If your item is faulty or develops a fault soon after purchase, please contact us by phone or email as soon as you notice the fault, and no later than 90 days after receipt of your goods. Since we have no way of knowing what treatment a product has received once it arrives with the customer we will not accept responsibility for goods after more than 90 days.
We will need you to explain clearly which item or items are faulty and we will refund the price you paid for the goods or arrange for replacement goods to be sent to you. If our customer service team asks you to return the damaged goods to us, you can do so at our expense with a prepaid returns label available upon request.
We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return, so you can drop the return into your local post office at your convenience.

Incorrect details – please inform us immediately
If upon placing your order you realise you have entered some details incorrectly, whether product, billing, contact or delivery details, please inform us straight away by email or telephone to minimize any disruption. If your order has not yet been processed, we can try to make changes and sort everything out for you.
However we seek to process all orders in the shortest possible timeframe so if you delay and we have already dispatched your order, you will be responsible for the cost of returns and redeliveries.

Unwanted or mis-ordered goods – please inform us within 14 days
Please contact us by phone or email within 14 days of receipt of your order.
Failure to report unwanted goods within 14 days will invalidate your right to any refund or replacement.
It may be that when the goods arrive you change your mind, or you realise you accidentally bought the wrong thing. That’s OK. Please just get in touch and explain clearly which items you don’t want. Our customer service team will ask you to return
the unwanted goods to us at your own expense. Please ensure they are returned in perfect condition and packaged securely, because you will only be eligible for a refund once we have received the goods and confirmed they are in re-saleable condition.
Once we have confirmed satisfactory receipt we will refund you the price paid for the goods.
NB: For reason of hygiene we will not accept earrings returned for any reasons other than fault or damage.

Mis-entered delivery details
If you have entered delivery details incorrectly, we will help you arrange redelivery to the correct address at your own expense. If as a result of incorrect delivery details a parcel is returned to us by the Post Office or one of our courier firms, we can arrange redelivery to the correct address for payment of a further standard shipping charge.

Returning Goods
If you wish to return goods to us, or if you are asked to do so by our customer service team, you may use a prepaid returns label if authorised to do so by the Terms above or verbally or in writing by our customer service team. If you use this prepaid returns label without authorisation, we reserve the right to deduct the cost of return from any refund issued for returned goods.When you return goods to us, please enclose information pertaining to the return. The information we need is:
· Your name and order number.
· Written confirmation of what items you have returned
· Written confirmation of the reason for your return
· Written request for either refund or replacement as appropriate.
· Please also tell us whether or not you have already contacted our customer service team regarding this return.
If this information is not enclosed with any return we will not be able to process your return efficiently and you may experience a considerable delay before you receive correspondence, replacement, or refund.

Proof of breakages
We reserve the right to ask customers to provide photographic evidence of broken or damaged goods at our discretion.

Intellectual Property
The content of the Website is protected by copyright, trademarks, database and other intellectual property rights. Copyright extends to the design of the website, all photographs on it and its marketing materials. Any use of the website or its contents, images, design including copying, storing, modifying, reproducing other than for personal non-commercial use without prior written permission is strictly prohibited. For any queries please contact curboroughgiftshop@gmail.com

Privacy Policy
Who are we?
We are Curborough Gift Shop, a family-owned retail and online gift business established in 1983. The details of the Privacy Policy which follows relates to our website curboughgiftshop.co.uk
We are committed to protecting your privacy and to gaining and maintaining the confidence and trust of all visitors to our website. We will only use the information that we collect about you lawfully in accordance with the EU General Data Protection Regulation (GDPR). In this Privacy Policy we’ve provided detailed information on when and why we collect your personal information. We explain how we use it, what third-party service providers we might share your information with and under what circumstances, and how we keep it secure. If there are any questions regarding this Privacy Policy you may contact us using the information below:

CurbooroughGiftShop Curbotough Countryside Centre
Watery Lane
Lichfield
WS13 8ES Email curboroughgiftshop@gmail.com
Phone: 01543 268491

If for any reason you are unsure about any of the personal and account information we are holding in your name, please contact us using the contact details listed above. We will update your private records if required.
It’s likely that we’ll need to review this Privacy Notice from time to time. We’ll notify you of any significant changes.

At a glance – why do we collect information from you?
We collect information about you for the following reasons:
· to process your order
· to help you check out in a quick, user-friendly way when you have an account with us
· to provide you with the best possible service, including a personalised browsing experience, tailored to your preferences.
· to improve our website based on analysis of sales data
· to provide you with marketing newsletters (if you signed up to our mailing list)
· to offer personalised advertising after you leave our website

What personal data do we collect?
When you place an order with us, the information we will collect includes:
· Full name,
· IP Address,
· billing and delivery address,
· telephone number,
· A record of your order
· e-mail address
· credit/debit card details (all sensitive details are inaccessible even to us from moment of purchase and are securely encrypted)
This information is necessary for us to process your payment and deliver your order to you.

When you visit our website, we also might collect the following information:
· IP address
· Information regarding what pages are accessed and when.
· Information related to the device used, such as web browser type, operating system and device type.
· Demographic information
· General product preferences and interests based on your browsing history on our website

We gather this information to analyse our site’s performance and look for areas for improvement. This data also allows us to give you customised product recommendations based on best-sellers and product views.

If you wish to sign-up to our mailing list, we will collect the following information:
· Name
· Email address

We will never send you marketing emails without your consent. To read more about our newsletter policy, please click here to be moved lower down the page.

If you contact us:
If you contact us in relation to your order, we will:
· take a note of the conversation with you,
· Note the date and nature of your query or complaint
· We’ll also include a note of what we did to help.

If you contact our customer service team with a query unrelated to a previous order, we might ask for your name and contact details to be able to get in touch with you and we will keep this data until no longer than necessary to help with your query.
We will never collect any sensitive information about you without your explicit consent.
The legal bases we rely on to collect information
Data Protection laws set out several different reasons for which a company may collect and process your personal data. These are:

Consent
In certain circumstances, we will only process your personal data with your clear consent.
For example, we will add you to our mailing list only if you sign up though a pop-up box or tick a relevant box at the checkout. You can create an account on our website only if you wish to do so. Not having an account doesn’t prevent you from placing an order with us.

Contract
When placing an order with us, we will require certain personal data like your name and address to be able to deliver your order so that we comply with our obligations under the sale contract. These details will be then passed on to our carrier company to deliver the goods to you.
We will use your e-mail address to provide you with updates regarding your order, such as order confirmation, despatch & tracking information.
We will also collect your phone number to be able to contact you in case of any problems with your order.
Depending on which delivery option you choose, your phone number and/or e-mail address might be passed on to our carrier so that they can keep you updated when your goods will be delivered (whenever applicable).
Legal compliance If the law requires us to, we may need to collect and process your data if fraud or other financial crime is suspected.

Legitimate interest
In certain situations, we will use your data to pursue our legitimate interests in a way which might reasonably be expected as part of running an e-commerce business. We will process personal data for the following legitimate interests:
· where the processing of our customers’ browsing and purchasing history enables us to enhance, modify, personalise or otherwise improve our services and communications for the benefit of our customers.
· to identify and prevent fraud and keep our services safe and secure
· to better understand how people interact with our website
· to improve our product selection and service based on your post-purchase feedback
· to notify you within 24 hours if you left items in your basket

For example:
We will use your purchase history to tailor our products recommendations to best suit your interests both on our website and occasionally in our newsletters (but only if you’ve signed up to our mailing list).
We will combine your browsing and purchasing data with all other customers’ data to analyse and identify shopping trends and areas for our improvement.
A short time after you’ve purchased a gift from us, we will send you a request to review your shopping experience with us as well as products you’ve purchased to help other customers make more informed choices when shopping with us.

Who has access to your information?
Your personal data security is our priority. We will not sell trade or transfer your personal information to any third parties under any circumstances. We will not share your information with third parties for marketing purposes.

What data we might share with third party service providers?
In order to be able to fulfil your order, and provide you with the best possible service, we may need to share your personal data with third party service providers for the following reasons:
· In order to process your payment securely, and to check for potential fraud your personal data will be shared with our payment providers.
· In order to deliver your order we will share your delivery address and may share your email and telephone number with our carrier so that you can be notified when your order is on its way.
· Only if you have consented, will you be subscribed to our email newsletter which will keep you updated regarding special offers, new products and other marketing information. You can unsubscribe at any time.

Keeping in touch through email marketing
We operate our newsletter on a strict opt-in basis. We will not contact you for marketing purposes by email (or any other means) unless you have given your prior consent. You have a choice about whether or not you wish to receive information from us.
You can sign up to our newsletter either by filling out a form when you see a pop-up on our website or by ticking a box at the checkout, when you’re making a purchase.
We will not e-mail you in the future if you do not want us to do so. You can unsubscribe from our mailing list at any time by clicking the unsubscribe link at the bottom of any of our emails. You can also email us with your request at curboroughgiftshop@gmail.com.

Security of your data
When you shop at Curborough Gift Shop and share some of your personal data with us, you can rest assured that we take every step to make sure we handle it securely.
Our website uses end to end “https” technology across the entire site. Access to your data is password-protected and any sensitive information is encrypted and protected with 256 Bit encryption via TLS (Transport Layer Security).
For example, all order information is encrypted and transmitted via Transport Layer Security (TLS/SSL) technology directly from your browser to our secure servers. It is only accessible by those who are authorized to access such systems, and only then to carry out tasks allowed in the contract, legal consent or legitimate interests as mentioned above.
Another example is, all supplied credit or debit card information is encrypted and transmitted via Transport Layer Security (TLS/SSL) technology directly from your browser to our payment gateway provider’s server only to be accessible by those who are authorized to access such systems and who are required to keep the information confidential. We do not ever see this information and the information never gets transmitted, seen or stored via our servers.

Use of cookies
‘Cookies’ are small pieces of information sent by a website to your computer and stored on your hard drive to allow that website to recognise you when you visit, to save your preferences & give you relevant content. Cookies do not collect personally identifiable information such
ress or payment details, but may be used to link your actions to your personal information, for example to link you adding a product to your basket & account so you can then check out.

Data Retention
We will retain your personal data only for as long as is necessary and only for the purpose for which it was obtained.

Your rights
You are entitled to view, amend, or delete the personal information that we store on you. Email your request to our Customer Service department.
If you have an account on our site, you can access your personal data by clicking on “My Account” in the website’s header, where you can update your personal data. To delete your account and all data it contains, please send a request to this effect to our Customer Service team.
If you’d like to amend your e-mail newsletter preferences, simply go to “update subscription preferences” at the bottom of each of our marketing emails to update the data we hold or to unsubscribe .

Review of this Policy
We keep this Policy under regular review. This Policy was last updated on 24th May 2018